Return Policy

Art Design Gallery Return Policy

At Art Design Gallery, we aim to make your shopping experience as seamless and enjoyable as possible. If you need to return an item, please review our return policy to understand the process and conditions.

1. Change of Mind Returns

We understand that preferences may change. If you decide to return a product, you can do so within 7 days of purchase, provided the following conditions are met:

• The item is unused and in its original packaging.
• A receipt must be provided as proof of purchase.
• Store credit will be issued for eligible change-of-mind returns. Refunds are not available for these returns.

2. Non-Returnable Items

Certain products are non-returnable, including:

• Custom-made or personalized items, such as bespoke furniture or décor.
• Items purchased as part of a Final Sale or Clearance event.
  These exclusions are in place to maintain the integrity of our custom and discounted offerings.

3. Damaged or Defective Items

If your purchase arrives damaged or defective, we are here to help. Please follow these steps:

• Notify our customer service team within 24 hours of delivery.
• Provide photographic evidence of the damage or defect.
• Once approved, we will arrange for a replacement, repair, or refund as needed.

4. Conditions for Returns

For a return to be accepted, the following conditions must be met:

• Items must include all original accessories, documentation, and packaging.
• Returns must be pre-authorized by our customer service team.
• Items that are not in a resalable condition or returned without authorization may be refused or subject to a restocking fee.

5. Furniture Returns

Returns for furniture have specific conditions to ensure quality standards:

• Items must be unused, undamaged, and in their original condition.
• A 20% restocking fee applies to furniture returns unless the item is defective or damaged.
• All furniture returns are subject to inspection, and refunds may be denied if the product or packaging does not meet acceptable standards.

6. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@artdesigngallery.com.au or call 0468 333 267.
2. Provide details of your order, including proof of purchase and the reason for the return.
3. Follow the return instructions provided by our team to ensure your product is processed quickly and efficiently.

At Art Design Gallery, we value your trust and strive to provide a transparent and straightforward return process. If you have any questions about our return policy, please don’t hesitate to contact us.

📧 Email: info@artdesigngallery.com.au
📞 Phone: 0468 333 267

Thank you for choosing Art Design Gallery for your home décor and custom furniture needs!