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General Care

• Don’t sit on the arms or backrest of the chair.

• Always lift the chair from the base when moving it—don’t drag it.

• Use a vacuum with a soft brush to keep dust and dirt from building up.

• If something spills, blot it gently with a clean cloth. Avoid rubbing, which can damage the material.

• Let the chair air dry naturally if it gets wet. Stay away from heat sources like hairdryers.

• Skip harsh cleaners or chemicals—they can cause damage.

Fabric Care

• Try to keep furniture out of direct sunlight, or use blinds or curtains to reduce exposure.

• Blot spills as soon as they happen to prevent stains. Again, don’t rub.

• If you’re using a cleaner, test it on a hidden part of the fabric first to make sure it’s safe.

• For tougher stains or deep cleaning, it’s best to call in a professional.

Stainless Steel Care

• Wipe dust and spills with a soft, dry cloth.

• For dirt, use a damp cloth, then dry it off right away to avoid water spots or damage.

• You can use stainless steel polish from time to time to help bring back its shine and reduce small scratches.

• Try to keep it away from constant moisture or humidity.

 

 WARRANTY POLICY

This policy complies with the Australian Consumer Law under the Competition and Consumer Act 2010. The warranty provided is in addition to your legal rights as a consumer.

a. Warranty Coverage

Art Design Gallery offers a warranty against manufacturing defects, effective from the date of delivery or collection:

• Internal frames in lounges – 3 years

• Electronic and motion components (e.g. recliners, adjustable parts) – 12 months

• Other lounge components (upholstery, foam, covers, etc.) – not covered

• All other furniture items – 12 months

The warranty ends after the specified period from the original purchase date, even if a part is replaced. This warranty is not transferable.

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b. What’s Not Covered

This warranty does not apply in cases such as:

• Damage from misuse or using non-recommended products (e.g. harsh cleaners)

• Exposure to extreme conditions (e.g. sun, heat, moisture) unless designed for outdoors

• Wear from dye transfer, body oils, personal care products, or pet-related damage

• Alteration, incorrect assembly, or relocation damage

• Repairs done by unauthorized contractors

• Failure to follow care or maintenance instructions

• Commercial or rental use

• Items bought as clearance, display, or sold “as is” with disclosed faults

• Natural ageing (wrinkles, fading, indentations, pilling, scuffing, etc.)

• Natural variations in materials (grain in wood, marble veining, leather texture, etc.)

• Improper mounting of wall units or unsecured mirrors

• Tampering, misuse, or electrical faults not related to product design

• Missing or altered serial numbers

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c. Fair Wear and Tear

Fair wear includes things like:

• Cushion softening, fabric creasing, and natural fading over time

• Minor scratches or dents from daily use

• Build-up of lint or pressure marks on upholstery

• Movement in fillings (feather, foam, polyester)

• Natural characteristics in raw or handmade items

These are considered normal and not defects.

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d. Consumer Guarantees

Under Australian Consumer Law, you’re entitled to a replacement or refund for major failures, and repair or replacement for minor issues. These rights can’t be excluded.

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e. Making a Claim

To claim, you must provide proof of purchase (e.g. receipt). Claims can only be made by the original purchaser and must be supported by a photo/video and a short description sent to info@artdesigngallery.com.au. Keep the item until collection/drop-off is arranged.

If an in-home inspection is needed, an upfront call-out fee may apply (refunded if the claim is valid). If the item must be returned and cannot be moved easily, Art Design Gallery will handle transportation. Valid claims will be reimbursed for reasonable transport costs.

We aim to resolve all issues promptly. If a manufacturer or repair agent is involved, timelines may vary depending on their availability.